Remote Diagnostic: X and Y Skip Test
The purpose of this test is to diagnose your printer's X-axis and Y-axis movement. This test will run the gantry system along the x-axis or y-axis to ensure it moves from end to end without skipping.
Please upgrade to the latest software package, to run the following X and Y Skip diagnostic tests. Software Version 2015-03-24-9.4 is used as an example in this article.
Please go to Expert mode on the Advanced page in the Settings menu.
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​After selecting the Expert Mode checkbox, the M3D Print Spooler window will open. Please select the Diagnostics tab that is located on the top of the printer options.
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​After selecting the Diagnostics tab, you have the option to perform a number of tests to diagnose X-axis and Y-axis movements.
The Skip tests will step every 1 second along the X or Y axis, depending on which button you click.
The Speed tests will quickly move the print head along the X or Y axis.
During the skip tests, please watch and listen closely to see if the printer skips. You will see and possibly hear a slight stall/skip while the print head travels during the test.
If you determine the printer skips in one or both directions, use the X-Axis Services and Y-Axis Services support pages to find a solution. Also, you can report your findings to our tech support team.
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We hope these instructions prove useful. Please reply if you have any trouble with this process or any other questions you may have.
